Terms and conditions For Consumables

We always try to be helpful, flexible and sensible when dealing with our customers. But we do have to define a few rules.

Online Chat

We offer an online chat feature where we use the information collected to help improve your user experience. For more information contact us [email protected]

1. About Bristol Cadcam Company Limited

We operate the website https://bristolcadcam.com/. We are Bristol CADCAM Company Limited, a company registered in England and Wales under company number 05976692 and with our registered office at 339 Two Mile Hill Road, Kingswood, Bristol BS15 1AN.

To contact us, please see our company page or the top of any page of this site.

2. Our Products

Any samples, drawings, descriptive matter or advertising produced by us (The Supplier) and any descriptions or illustrations contained in The Suppliers catalogues/ websites or brochures are produced for the sole purpose of giving an approximate idea of the goods (Products) described in them. They shall not form part of the Contract or have any contractual force. We reserve the right to amend the specification, construction and/or design without prior notice.

The packaging of the Products may vary from that shown on images on our sites.

All Products shown on our sites are subject to availability. We will inform you as soon as possible if the Product you have ordered is not available and offer you alternatives or advice on the expected delivery date.

3. How we use your personal information

We only use your personal information in accordance with our Privacy and Cookies Policy, which can be found here.

Please take the time to read this, as it includes important terms which apply to you. In particular we will collect and use the personal information you provide to us for the following purposes:

  1. to process your order (“Order”) including to supply the Products to you and process payments for the same;
  2. to inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us;
  3. to forward to credit reference agencies.
  4. by proceeding with your Order you are confirming your consent, and the consent of the individual to whom the personal information relates, to our use of the personal information that you provide to us for the above purposes. You also agree that we may share the personal information with credit reference agencies and that they may keep a record of any search that they do. You can request details of how we process your personal information and, you can also request that we cease processing your information in writing within 14 days of proceeding with your order. Requests should be made to [email protected]

4. How the Contract is formed between you and us

By you (The Customer) placing an order and confirming such order as laid out above through either our online service, contact by telephone, fax or email, and Bristol CADCAM Company Ltd accepting your order.

We can refuse to offer a credit account if information supplied with application does not pass our credit control check.

We reserve the right to suspend or withdraw credit facilities for persistent late payments.

Credit facilities will be withdrawn if a customer does not deal with us for a period of 6 months – a fresh application will have to be made.

5. Our right to vary these Terms

We may revise these Terms from time to time.

For the duration of your contract with us, as laid out in ‘How the Contract is formed between you and us’, current Terms and Conditions apply to the contract between you and us.

6. Your consumer right of return and refund

These clauses only apply if you are a consumer.

If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling Regulations) during the period set out below. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these Regulations is available from your local Citizens’ Advice Bureau or Trading Standards office.

This cancellation right does not apply in the case of any made-to-measure or custom-made Products, or any part orders.

You have a period of seven working days in which you may cancel the Contract starting from the day after the day you receive the Products. Working days means that Saturdays, Sundays or public holidays are not included in this period.

To cancel a Contract, please contact us by sending an e-mail to [email protected] or by sending a letter to Bristol CADCAM Company Ltd, Unit 8 Ferry Steps Industrial Est, Albert Road, St Phillips, Bristol BS2 0XW or by telephoning us on 01179 773 593 or fax us on 0117 977 3593.

You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in clause above. If you returned the Products to us because they were faulty or mis-described, please see the next clause.

We have the right to investigate claims for refund because products are returned to us as faulty or mis-described. On conclusion and if applicable, we will then refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

We refund you via the payment method used to pay for your goods.

If the Products were delivered to you (This applies to consumables):

  1. you must return the Products to us within 14 days of notifying us of the proposed return.
  2. you are required to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
  3. If we are not notified within 14 days, we will still accept returns up to 30 days after the products are delivered but there may be a restocking fee of 15%.
  4. Returns after 30 days will not be accepted.

7. Notice of Damage, Non-Delivery or Wrong Delivery

If, upon receipt, the goods appear damaged, incomplete or incorrect, The Customer should indicate the circumstances on the carrier’s documents and notify our Customer Services Department of the situation no later than 5 days after delivery. Made to order and Non-stock products should be immediately inspected on arrival and any damage reported to Customer Services the same day. For notifications received later than this, we may charge a 15% restock fee.

If an order does not arrive on the expected delivery date, The Customer should notify our Customer Services Department within 21 days from the date of invoice, failing which the Company shall be under no liability for non-delivery, as detailed in section 8 below.

Any surplus goods delivered shall remain the property of the Company and The Customer shall notify the Company immediately and take all responsible precautions for the safe custody and protection of such surplus goods until the time of their removal by the Company.

The Company will issue a Goods Returns Number and this must be clearly marked on the exterior of every package returned and a completed returns form enclosed with the goods. Returned goods must be suitably packaged, for transportation by carrier. Goods received without suitable packaging will not be credited. Even where the Company has made the error, full credit will only be given on returned goods that are fit for sale and of current lines.

Refused Collections/Deliveries – We reserve the right to make a 15% handling charge on all consignments tendered for collection/delivery which are refused without justification.

With prior consent, only unused and complete goods may be returned. They must be undamaged current lines in their original packaging, displayed in our most recent catalogue or online. Goods not conforming to these criteria may not be accepted for credit. Made to Order and Non-stock products are non-refundable.

Proof of goods returned to the company by The Customer (for refund) should be retained by The Customer.

8. Delivery

Any dates quoted for delivery are approximate only and whilst we will make every effort to meet with any customer deadlines, The Supplier shall not be liable for any delay in delivery of the goods or costs incurred.

Delivery is complete when products have been accepted by The Customer, unless point 7 applies.

The risk in the goods shall pass to The Customer on completion of delivery.

The title of the goods shall not pass to The Customer until we have received payment in full, including all applicable delivery charges.

9. Price of products and delivery charges

The prices of the Products and delivery charges will be as quoted on our websites and in our catalogues. However if we discover an error in the price of Product(s) you ordered or delivery charges, we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or to cancel your Order. We will not process your Order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the Order as cancelled and notify you in writing.

Prices for our Products may change from time to time, but changes will not affect any Order which has already been accepted.

The price of a Product excludes VAT (where applicable) which shall be added to the price at the applicable current rate chargeable in the UK for the time being.

The price of a Product does not include delivery charges see above.

We may invoice The Customer for the Goods on or at any time after completion of delivery.

All goods supplied to The Customer against the contract shall remain the sole and absolute property of Bristol CADCAM Company Ltd until paid in full and The Supplier shall retain the right to recover same goods together with other goods which have been the subject of previous contracts between The Customer and The Supplier in the event of The Customer not making full payment to Bristol CADCAM Company Ltd for the contract.

The contract is subject to our standard terms and conditions.

All claims for shortage must be notified to us within 5 days of receipt of goods.

We reserve the right to charge interest at 5% above the Bank of England’s base rate for all overdue payments.

10. How to pay

We accept various payment methods including credit/debit cards or BACS. Please contact us on 01179 773 593 for clarification if required. We can also accept payment by cheque and reserve the right to withhold delivery until such time as we are satisfied that the payment received has cleared in the banking system.

11. Our warranty for the Products

11.1 We warrant that from the date of delivery, the goods shall:

  1. Conform (in all material aspects) with their description and any applicable specification OR the specification
  2. Be free from material defects in design, material and workmanship
  3. Be of satisfactory quality (within the meaning of the Sale of Goods Act 1979)
  4. Be fit for any purpose held out by The Supplier

Subject to clause 11.2 if:

  1. The Customer gives notice to The Supplier (during the warranty period) within a reasonable time of discovery that some or all of the goods do not comply with the warranty set out in clause 11.1;
  2. The Supplier is given reasonable opportunity of examining such goods
  3. The Customer (if asked to do so by The Supplier) returns such goods to The Suppliers place of business at The Customer cost

The Supplier shall, at its option, replace the defective goods, credit or refund the price of the defective goods in full including reasonable carriage costs.

However, this warranty does not apply in the circumstances described in clause 11.2

11.2 The warranty in clause 11.1 does not apply to any defect in the Products arising from:

  1. wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
  2. if you fail to use the Products in accordance with the user instructions or our recommendations

11.3 If you are a consumer, this warranty is in addition to your legal rights in relation to Products that are faulty or not as described.

12. Our liability if you are a business #

This clause 12 only applies if you are a business customer.

12.1 Nothing in these Terms limit or exclude our liability for:

  1. death or personal injury caused by our negligence;
  2. fraud or fraudulent misrepresentation;
  3. breach of the Terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
  4. defective products under the Consumer Protection Act 1987.

12.2 Subject to clause 12.2, we will under no circumstances whatever be liable to you, whether in Contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

  1. any loss of profits, sales, business, or revenue;
  2. loss or corruption of data, information or software;
  3. loss of business opportunity;
  4. loss of anticipated savings;
  5. loss of goodwill; or
  6. any indirect or consequential loss.

12.3 Subject to clause 12.2 and clause 12.3, our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in Contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.

12.4 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

13. Our liability if you are a consumer

This clause 13 only applies if you are a consumer.

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract. Our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in Contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.

We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not in any way exclude or limit our liability for:

  1. death or personal injury caused by our negligence;
  2. fraud or fraudulent misrepresentation;
  3. any breach of the Terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
  4. any breach of the Terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
  5. defective products under the Consumer Protection Act 1987.

14. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under the Contract to the extent that such failure or delay is caused by a Force Majeure event. A Force Majeure Event means any event beyond a party’s reasonable control, which by its nature could not have been foreseen, or, if it could have been foreseen, was unavoidable, including strikes, lock-outs or other industrial disputes (whether involving its own workforce or a third party’s), failure of energy sources or transport network, acts of god, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom, explosions, collapse of building structures, fires, floods, storms, earthquakes, loss at sea, epidemics or similar events, natural disasters or extreme adverse weather conditions or default of suppliers or subcontractors.

15. Other important terms

The Supplier may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract.

The Customer may not assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract without prior written consent of The Supplier.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our sites and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).