Real world knowledge and experience.
We use and test the products we sell.
One support team for software and hardware,
from first scan to years down the line.
What the desk covers
Getting started
- Scanner setup & onboarding
- First-use guidance
- Connecting scanners to lab workflows
Ongoing support
- Workflow questions
- Troubleshooting
- Remote help
Specialist support
- exocad
- 3Shape
- DGSHAPE
Equipment support
- Scanner troubleshooting
- Mill & furnace support
- Remote diagnostics & repair coordination
Who you'll speak to
Ben
Over a decade with Bristol CADCAM and an encyclopaedic knowledge of the products we sell. Leads the support desk end to end — software, hardware and equipment. There's not much he hasn't seen before.
Joe
Years of hands-on experience across exocad, 3Shape and lab equipment — including testing much of the kit we sell before it reaches your bench. Technically minded, with a sharp eye for detail.
George
Our newest member, bringing a programming background to the support desk, with a analytical, problem-solving approach to every case. Technically sharp and quick to get to the root of an issue.
Software we support
& CAD
SOFTWARE
/ CAM
MANAGEMENT
Hardware we support
SCANNERS
SCANNERS
Need help? Get in touch.
Get in touch with the support desk — Ben, Joe and George are on hand for software, hardware and equipment issues.
05 — SUPPORT FORM
