01 — SUPPORT SCOPE

What the desk covers

Three lines of support, one number to call.
ONBOARDING

Getting started

  • Scanner setup & onboarding
  • First-use guidance
  • Connecting scanners to lab workflows
DAY TO DAY

Ongoing support

  • Workflow questions
  • Troubleshooting
  • Remote help
SOFTWARE

Specialist support

  • exocad
  • 3Shape
  • DGSHAPE
HARDWARE

Equipment support

  • Scanner troubleshooting
  • Mill & furnace support
  • Remote diagnostics & repair coordination
02 — ON THE DESK

Who you'll speak to

Direct line to support team.
LEAD SUPPORT

Ben

Over a decade with Bristol CADCAM and an encyclopaedic knowledge of the products we sell. Leads the support desk end to end — software, hardware and equipment. There's not much he hasn't seen before.

SUPPORT TECHNICIAN

Joe

Years of hands-on experience across exocad, 3Shape and lab equipment — including testing much of the kit we sell before it reaches your bench. Technically minded, with a sharp eye for detail.

SUPPORT TECHNICIAN

George

Our newest member, bringing a programming background to the support desk, with a analytical, problem-solving approach to every case. Technically sharp and quick to get to the root of an issue.

03 — SOFTWARE MATRIX

Software we support

Across design, milling and lab management.
DESIGN
& CAD
exocad 3Shape Dental System
SCANNING
SOFTWARE
3Shape (we can help with queries — more advanced issues are handled by 3Shape support) Medit Scan
MILLING
/ CAM
DGSHAPE CAM Roland CAM
LAB
MANAGEMENT
Miya iTray 3Shape Communicate
04 — EQUIPMENT MATRIX

Hardware we support

Across scanning, milling and sintering.
INTRAORAL
SCANNERS
3Shape TRIOS Medit i-Series
DESKTOP / LAB
SCANNERS
3Shape Lab Scanners Medit T-Series
FURNACES
Nabertherm VITA
MILLING
Roland DWX Series DGSHAPE

Need help? Get in touch.

Get in touch with the support desk — Ben, Joe and George are on hand for software, hardware and equipment issues.

Phone0117 977 3593
Emailsupport@bristolcadcam.com
LocationUnit 3, Unicorn Business Park, Bristol, BS4 4EX
TeamBen, Joe, George

05 — SUPPORT FORM

Fill in our form to request support and we’ll get back to you as soon as possible.