SUPPORT DESK

Real world knowledge and experience.

We use and test the products we sell.

One support team for software and hardware.

Ben Joe George
Contact the support desk
Software

exocad, 3Shape & DGSHAPE

Error fixes, performance tuning, mailbox & licence support
Hardware

Scanners, mills, furnaces

Full coverage across your digital lab equipment
Onboarding

Setup & first use

Scanner setup, calibration and workflow guidance from day one
01 — ON THE DESK

Who you'll speak to

Hover a name to pause

02 — SUPPORT SCOPE

What the desk covers

Three lines of support, one number to call.

01

Onboarding

Scanner set-up, contracting. Device setup and optimisation.

02

Day to day

Ongoing support by phone, email or remote session.

03

Specialist

Exocad, 3Shape and Medit; VITA and Nabertherm furnaces; escalation support for DGSHAPE.

04

Equipment

Calibration. Sales support for mills and furnace parts, plus organise repairs.

03 — SOFTWARE MATRIX

Software we support

Across design, milling and lab management.

8
Systems
supported
Design & CAD
exocad 3Shape Dental System
Scanning
3Shape Medit Scan
Milling & CAM
DGSHAPE CAM Roland CAM
Lab management
Miya iTray 3Shape Communicate

04 — EQUIPMENT MATRIX

Hardware we support

Across scanning, milling and sintering.

8
Systems
supported
Intraoral scanners
3Shape TRIOS Medit i-Series
Desktop / lab scanners
3Shape Lab Scanners Medit T-Series
Furnaces
Nabertherm VITA
Milling
Roland DWX Series DGSHAPE
05 — Get in touch

Need help? Get in touch.

Ben, Joe and George are on hand for software, hardware and equipment issues.

Ben Joe George
Call 0117 977 3593
Email info@bristolcadcam.com
Live chat Mon–Fri, 9–5
WhatsApp Send a photo
TeamViewer Remote session
Location Bristol, BS4 4EX
Unit 3, Unicorn Business Park, Bristol, BS4 4EX Ben, Joe, George

06 — SUPPORT FORM

Fill in our form to request support and we’ll get back to you as soon as possible.